General
Q: What is check-in/out time?
A: Check in begins at 4 p.m. Check out is at 11 a.m.

Q: Is Vista Collina a non-smoking resort?
A: Smoking is not allowed in guestrooms or other interior spaces. Smoking is only allowed in designated exterior areas.

Q: What is included with the resort fee?
A: The $25 daily resort fee includes daily bottled waters, a bottle of signature wine (must be 21 or older), high speed WiFi, daily shuttle to/from downtown Napa, fitness studio access, in-room coffee and tea, fax and local calls, and daily electronic newspaper access via PressReader.

Q: What are the dining options on property?
A: Vista Collina offers Fivetown Grocery, Poolside Dining and In-Room Dining. There is also easy access to Siena Restaurant and Crush Lounge across the street. View our Sip & Savor section for complete information.

Q: Can non-resort guests purchase a day pass for the pool?
A: Yes. Day passes to our pool are available through ResortPass (available soon).

Q: Is outside food & beverage allowed?
A: We do not allow outside food & beverage. Please visit Fivetown Grocery for wine and other specialty items to enjoy throughout your stay.

Q: How do I arrange an early check-in or late checkout for my stay?
A: Early check-ins and late checkouts are based on availability day of. Please contact our Front Desk team to check on availability.

Reservations
Q: What is the cancellation policy?
A: Generally, reservations must be cancelled 72-hours prior to arrival date, time to avoid a one night’s room and tax charge. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Q: What is the minimum age requirement to check-in to a room?
A: The minimum age requirement is 18. The wine included in the resort fee will be removed from the room for any guests checking in under 21.

Q: Will I be charged when making a reservation?
A: We charge the credit card on file a one-night deposit, plus resort fee and taxes 72 hours prior to arrival date. Should you cancel prior to the 72-hour cancellation policy you will be refunded the full amount. If the credit card used for the one-night deposit is not present at arrival we will refund and authorize the credit card present at check-in. Some rates may require full advance deposit, see your confirmation letter for additional details

Q: What is required upon check-in?
A: A government issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $100 per night.

Q: May I use a debit card at check in?
A: Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 5-10 business days.

Q: What if I need to depart early throughout my stay?
A: An early departure fee of room and tax may apply. Please contact the resort for further details.

Q: Is there a way I can pay for another guest’s stay if I will not be at the resort?
A: Yes. please contact the resort directly at 707.251.3060.

Rooms
Q: Do you have ADA rooms?
A: Yes. We have ADA accessible and hearing accessible rooms available. Please contact us at 707.251.3060 to make these arrangements.

Q: Do you have connecting rooms?
A: Yes. We do have connecting room options with our suites. Please contact us at 707.251.3060 to make these arrangements.

Q: How many guests can I have in the room?
A: Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in any room is 4 people.

Q: Do you have roll-away beds?
A: Unfortunately, our rooms do not accommodate roll-away beds and we do not have any available on property.

Q: Do your resort rooms have bathtubs?
A: All of our suites are equipped with luxurious deep soaking tubs. Our king and double guestrooms offer a shower only.

Q: Are cribs available?
A: Yes, we are delighted to offer complimentary cribs for your little ones.

Q: Is there hypoallergenic bedding available?
A: Yes. Please alert our reservations team to any special needs prior to your arrival by calling 707.251.3060.

Q: What kind of coffee maker is in the room?
A: We proudly feature Illy coffee machines in our guest rooms. Coffee is replenished daily for your enjoyment.

Transportation & Directions
Q: Is there a shuttle service to and from the airport?
A: We do not have a shuttle, but we can set up private transportation. Please contact our concierge by calling 707.251.3067 or email concierge@vistacollina.com.

Q: What are the parking options for resort guests?
A: Our parking is valet only and is provided for $20 daily.

Billing
Q: Who do I call if I have questions about my bill?
A: Please call the resort directly at 707.251.3060 or email folio@vistacollina.com.

Q: What forms of payment are accepted to pay for my stay?
A: All major credit cards are accepted to pay for you room and to guarantee your stay. Cash is accepted upon check-out only.

Pets
Q: Is the resort pet-friendly?
A: Yes. We do allow dogs under 80 pounds.

Q: Is there a pet fee?
A: Yes. There is a non-refundable fee of $50. The fee includes a plush Vista Collina Resort dog bed for use during your stay, a dog bowl to take home, organic cookies, and clean up bags.

Q: Does the resort provide dog walking or pet sitting services?
A: The resort does not, but please call our concierge at 707.251.3060 or email concierge@vistacollina.com for other options.