General

Q: What is check-in/out time?

A: Check in begins at 4pm. Check out is at 11am.

Q: Is Ko’a Kea a non-smoking hotel?

A: Yes. In compliance with the Hawaii Non-Smoking Statute, the Ko’a Kea Hotel & Resort has been designated non-smoking.

Q: What is included with the resort fee?

A: The $37 daily resort fee includes valet parking, lei greeting upon arrival, one in-room bottle of private label wine (must be 21 or older), high-speed wireless internet access, wellness classes, hosted evening manager cocktail reception on Wednesdays, keepsake Ko’a Kea flip flops, and access to over 3,000 same-day newspapers and magazines worldwide on your personal devices via PressReader.

Q: What are the dining options on property?

A: Our restaurant Red Salt is open for breakfast and dinner. Lunch is served outside at our Pool Bar. Also, In-Room Dining is available 24 hours.

Q: Can non-hotel guests purchase a day pass for the pool?

A: Yes, only if the guest has a scheduled spa treatment that day may they purchase a day pass for $25. May not purchase additional passes for anyone that does not have a scheduled spa treatment.

Q: Are outside food & beverages allowed at the pool?

A: No, we do not allow outside food & beverages at the pool.

Q: How do I arrange an early check-in or late checkout for my stay?

A: Early check-ins and late checkouts are based on availability. Please contact our Front Desk team to check availability.



Reservations

Q: What is the cancellation policy?

A: Standard reservations must be cancelled/modified 14 days prior to arrival at 12 PM HST to avoid forfeiture of deposit. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Q: What is the minimum age requirement to check-in to a room?

A: There is no minimum age requirement to check-in. A valid form of identification and credit card are required. The wine included in the resort fee will be removed from the room if the registered guest(s) are under the age of 21.

Q: Will I be charged when making a reservation?

A: All reservations must be guaranteed with a credit card at time of booking. Two nights of room and tax are charged at time of booking as a refundable deposit. Rates may require full advance deposit, see your confirmation letter for additional details.

Q: What is required upon check-in?

A: A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $100 per night.

Q: May I use a debit card at check in?

A: Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 7-10 business days.

Q: What if I need to depart early throughout my stay?

A: A minimum charge of $75 per room will apply for departures earlier than originally confirmed. Please contact the hotel for further details.

Q: Is there a way I can pay for another guest’s stay if I will not be at the hotel?

A: Yes. please contact the hotel directly at (808) 742-4200.



Rooms

Q: Do you have ADA rooms?

A: Yes. We have ADA accessible rooms available. Please contact us at (808) 742-4200 if you require an accessible room for your stay.

Q: Do you have connecting rooms?

A: Yes. We do have connecting room options. Requests for connecting room cannot be guaranteed and are based on availability and room types.

Q: How many guests can I have in the room?

A: Maximum occupancy varies by room and bed type. A standard sized king bedded room can accommodate up to 2 adults. A standard sized room with two double beds can accommodate up to 2 adults and 1 child.

Q: Do you have rollaway beds?

A: Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Q: Do your hotel rooms have bathtubs?

A: Only certain room categories offer a bathtub. Majority of our guest rooms only offer a stand-alone (walk-in) rain shower. Please contact us at (808) 742-4200 if you require a bathtub for your stay.

Q: Are cribs available?

A: Yes, we do have cribs upon request and based on availability at no additional cost.

Q: Is there hypoallergenic bedding available?

A: The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

Q: What kind of coffee maker is in the room?

A: We have Nespresso espresso machines in every guest room. Nespresso pods are replenished daily.


Transportation & Directions

Q: Is the hotel located on the beach?

A: We are an oceanfront property with direct access to Poipu Beach.

Q: What are the cross streets?

A: We are located off Poipu Road. Please see driving directions on our website under the DISCOVER tab.

Q: Is there a shuttle service to and from the airport?

A: We do not have a shuttle available.Please contact our Concierge at (808) 742-4200 for transportation options.

Q: What are the parking options for hotel guests?

A: We provide valet parking for all guests. No self-parking is available. Valet parking is included in our Resort Fee.

Billing

Q: Who do I call if I have questions about my bill?

A: Please call the hotel directly at (808) 742-4200.

Q: What forms of payment are accepted to pay for my stay?

A: All major credit cards are accepted to pay for you room and to guarantee your stay. Cash is accepted upon check-out only.

Pets

Q: Is the hotel pet-friendly?

A: We do allow dogs under 25 pounds, a maximum of 2 dogs per room.

Q: Is there a pet fee?

A: A one-time pet fee of $300 ($400 for 2 dogs) will be charged upon check-in. Additional fees may apply for any room damage and/or flea infestation. *Pet Fee waived for Service Animals, but still subject to any room damage and/or flea infestation fees*

Q: Does the hotel provide dog walking or pet sitting services?

A: The hotel does not, but please call our concierge at (808) 742-4200 for other options