HOSPITALITY AND HEALTH PROMISE

Our mission continues to be to provide the best care for you, our guest, as we navigate the unparalleled circumstances of COVID-19. As we incorporate CDC guidelines into our daily routines, we are focusing on the best methods to extend gracious hospitality within our business operations.

PLEASE NOTE: we will defer and comply with any and all state and federal government directives related to guest and employee partner protective wear, all directives for proper social distancing, approved occupancy numbers by space, and proper sanitation processes. As a result, there will be new processes in place to meet our high service standards.

To help acquaint you to those changes, below are the latest updates you can expect to see when you return:

• Please arrive no more than 10 minutes prior to your treatment.
• Upon arrival your will be asked to have a temperature scan and give a verbal wellness confirmation.
• If you have a fever, cough, or other symptoms your appointment will need to reschedule for another day. You may cancel your appointment due to illness at any time without penalty.
• Your provider will take to your massage suite for your treatment.
• Our locker rooms are not currently available; however, you will be able to enjoy our indoor and outdoor relaxation spaces for 30 minutes after your treatment
• Team Members at the Spa are required protective masks. Each of our team members have been provided guidelines on safe mask use and the importance of frequent hand washing & sanitation methods, even when using gloves. Team members who handle Point of Sale transactions sanitizing their hands every time they interact with any payment method.
• To limit person-to-person contact, guests are encouraged to utilize our online booking platform at enter link to book services.
• You can anticipate being greeted by your service provider in a socially distanced manner, that may vary from where you have traditionally been greeted previously.
• In order to maintain safe distances, we are expanding “waiting” locations and our team will direct you to the location where you will be greeted for your service. Your service provider will meet you wearing gloves and a mask and escort you to your treatment room.
• Our service technicians will be allowed to remove gloves to deliver your service, with your consent. However, they are required to wear protective masks during the entire treatment experience.
• Our Team Members have been trained to execute in a highly detailed sanitation process for all treatment rooms, and all public locations. We have extended the time between services, in treatment rooms, to provide ample time for our Team Members to properly sanitize and prepare the treatment room/space for the next guest. Once you are situated in your treatment room, we will explain the service and share the sanitation guidelines, providing you a comfortable, nurturing and therapeutically beneficial service.
• We will extend to you the option of wearing a mask during your treatment and ask that you consider doing so anytime you are in proximity your Service Provider (i.e. when lying face up during massage). Our estheticians will be wearing protective face shields during facials to alleviate the need for a mask on your part during all facials, per state guidelines.
• All TESTER samples in our retail boutique areas have been removed.

We know that the nurturing and healing services and programs we offer are crucial now more than ever. We welcome you back to pampering in a safe, nurturing environment.

Thank you and welcome back!

Treatment & Relaxation Hours:

Thursday – Tuesday 9:30am – 6:00pm

Address & Directions:

We are nestled inside the Paséa Hotel & Spa
21080 Pacific Coast Hwy, Huntington Beach, CA 92648

714.698.6110